We will send you two receipts by email for each transfer you make with us (one when the funds are authorised by your bank, and one when your funds are debited). We will contact you as soon as possible after we have completed our investigation. However, we are dependent on our partners for this so please allow us up to 90 days to investigate. We will investigate the error as quickly as possible and let you know the outcome. When contacting us, you must give your full name, address, and phone number, the transfer identification number, send amount, the error with the transfer (and why you believe it is an error), and the name of the recipient (and if you know it, the recipient’s telephone number or address). If you believe that we made an error with your transfer, please contact us at within 180 days of the transfer so we can look into it. We will review your request as soon as we can, and should you contact us outside of our business hours, we might process your request on the following day, but that will never impact your refund rights. We will process your refund if (a) the funds have not been delivered or made available to the recipient’s account you indicated to us, and (b) we receive your request within the 30 minutes of your transfer being initiated. Send us an email at and give us as much information as possible so we can identify your transfer with certainty, otherwise, we might not be able to refund the transfer for you.įor example: Could you please refund the transfer XXXXXX, that I sent to XXXX on the XXXX at XXXX. In accordance with CFPB Regulations, you are entitled to request a refund in the 30 minutes of initiating a transfer with us. You have two different rights to refunds: Please note that we would not accept any non-US ID documents. military ID, visa, employment authorisation card, refugee document) Other US government-issued cards (incl. ![]() We may require additional documents, but you would be informed directly if that's the case. It's super easy to verify your account at Taptap Send: send us an ID and a selfie when you are prompted to, and your sending limits will be lifted. The only limitation is if you visit a state where we are not licensed yet: you will not be able to send and in that case, we will let you inform directly via the app. Once you have an account with us, you can send from any location (other licensed state or even from abroad). If your state is not covered yet, please know that we are doing our maximum to obtain a license in all of the States before the end of the year. You need to be a resident of one of the states we are licensed in. If you want to do so, you can advance the cashout fees for your recipients (where applicable). We are transparent and we never charge hidden fees! The amount you send will not impact the fee. We will not charge fees!įor DRC, we will charge a very small fixed fee and that’s it. We review the rate every day and always fight to get you the best deal available. You can send money to all corridors we service, without restriction.įor all destinations except DRC, you only pay a small percentage of the exchange rate. You will have to provide us with a home address, a billing address and physically be located in a state that we are licensed in to open an account. You need to be a resident in one of the states we are licensed in (see list below). Please check Orange website for the most updated information.What do you need to open an account at Taptap Send? *Information about the receiving side might be subject to change. They can withdraw the money via USSD code with *144*2*3*#.They will need to provide their government-issued identification document (ID) Your recipient needs to visit an affiliate Orange Money agent/store.Please find below some useful information to help your recipient cash out money with Orange Money in Burkina Faso: Bank operating hours in Egypt: Sun - Thurs: 8:30 am - 3:00 pm. As long as it is a valid phone number, even if the name doesn’t match, the transaction is processed once you confirm payment and the fund cannot be reversed. You can send money via Taptap Send to Egypt to 39+ banks, and wallets or opt for cash pickup services via trusted partners like FawryPlus (in EGP only) or Abu Dhabi Islamic Bank (ADIB) (in EGP or USD). If you made a mistake with the recipient’s phone number, unfortunately, there is nothing we can do. Make sure you input the correct phone number. We make it easy for you to edit any transfer details before the final payment confirmation step. Please always double-check every transaction detail before you send money. If you sent money to the wrong person or to the wrong number, what can you do? You can send funds up to the maximum limits permitted by our standard sending policies. We will simply charge a small percentage of the exchange rate and no additional transfer fees. ![]() How much will you pay to send to Burkina Faso? You can send money via Taptap Send to Orange & Moov mobile wallet.
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